Orient Knives are covered by a lifetime manufacturers warranty. This warranty covers any defects in the materials or workmanship of our products for the life of the product.
This warranty is non-transferable and is valid only to the original purchaser. Warranty claims can be made by emailing email@example.com.
RETURNING YOUR DAMAGED PRODUCT
When preparing your knife for return please be sure to include a note with your Name, Return Address, Phone Number and/or Email Address where you would like us to contact you. Upon contacting us we will confirm the return address.
Be sure to protect the tip and edge of the knife so that it does not puncture the outer packaging during transport. The easiest way is to roll the knife in several layers of newspaper and securing it with tape or rubber bands. Do not put any tape directly on the knife itself; it leaves a sticky mess that is difficult to remove.
Orient will not be responsible for items lost during transit or for any injury caused to carrier employees due to improper packaging of a product.
HOW IT WORKS
Returned knives will be inspected and tested by our inspection team to determine if the damage was caused by a defect in the product. Damage to a product caused by accident or improper use will not be covered under warranty.
Certain foods are too hard to be cut with a knife and should be avoided such as: frozen items, bones, shellfish shells, hard squashes, hard cheeses, nut shells, blocks of chocolate, etc.
Any defective knives will be replaced, repaired, or refunded at our discretion. If we find that the product is not defective, we can try to repair it for you at a small fee. We may also offer you the opportunity to purchase a replacement directly from us at 50% off of the suggested retail price (plus shipping).